Facebook’s Mark Zuckerberg says he’s standing up for users


What does the man who singlehandedly controls the world’s most important tech platform think about that platform’s role in the world?

He thinks it’s making the world a better place. Even if it causes some damage — mostly to people and institutions that are threatened by its rise.

The first part, of course, is what you would expect the CEO of Facebook to say in public. But the second part, which Mark Zuckerberg also said today, in an interview where he rolled out plans to build a set of audio tools, is a sort-of new and important idea.

Sort-of, because it’s what Zuckerberg and many of his employees — and, in fact, lots of Silicon Valley folks — have thought, and said to each other, for a long time: That the stuff they were making was a benefit for society, even if it also created serious problems along the way. That if you weighed it all out, they were doing more good than bad.

De facto good,” as Facebook exec Andrew Bosworth put it in a memo to his coworkers in June 2016.

But Zuckerberg and crew haven’t talked like that in public for a long time — specifically, since Donald Trump’s election in 2016, followed by a series of damning and embarrassing scandals and disclosures.

Since then, they’ve been in a defensive crouch, allowing — over and over — that they have a lot of responsibility and a lot of work to do. And, not coincidentally, telling government regulators around the world that they look forward to more regulation, so they could be even more responsible.

That public posture makes plenty of sense in a world where Facebook (along with other big tech companies) faces increased scrutiny from lawmakers, and where its users who once celebrated Facebook now often resent Facebook.

But even though many of his top lieutenants have left in recent years, and even though his rank-and-file employees often question whether they’re harming the world, it would be weird if the guy who built Facebook and very much still runs Facebook thought Facebook was Fundamentally Bad.

Zuckerberg doesn’t think that, of course. And today we got to hear him make his case for Facebook out loud, in an interview with tech journalist (and Vox Media contributor) Casey Newton.

Specifically, Zuckerberg argued, Facebook, and tech like Facebook, is good because while it can undermine the old, it helps people — individual people, as opposed to Big Faceless Authorities — create the new. And, crucially, that a lot of people complaining about Facebook and tech like Facebook are afraid of losing power.

It’s a way of thinking about the world that used to be common, and praised, in Silicon Valley and among technologists. It’s a mindset that melds the Whole Earth Catalog with The Fountainhead and a healthy dose of creative destruction.

We have heard a lot less of that lately, as the world reckons with some of the unintended consequences Silicon Valley has brought us in the last couple decades — like giant platforms that can quickly and effectively mislead huge swaths of the population about objective reality. But Zuckerberg, it’s clear, is still a believer.

Here’s the transcript of this part of the exchange between Zuckerberg and Newton:

Casey Newton: You know that you run a very polarizing company. Some folks, I think, have maybe given up on the idea that Facebook can be a net positive in the world. So what is the case that you make to yourself every day that it is?

Mark Zuckerberg: I think that this is about enabling people. Right, so the question for me is, ‘Do you believe, at some basic level, that if you empower individuals that that leads to more good?’

And, you know, I think that we’re in a very tumultuous time, and a lot of institutions and the things that have been around for decades — people are losing faith in. And I think some for good reasons and some for not, but that dynamic is really shifting,

And I think a lot of the people in those institutions, or who are primarily sympathetic to it, look at a shift in the world, as a vision of the future where there’s more individuals who have more power and can kind of do what they want, rather than going through those channels — that that’s not a good future.

And you know, we tell stories about things like, you know how without traditional gatekeepers on information you have things like misinformation, running rampant — and look, I’m not trying to downplay that, right? I think misinformation is a real issue and I think that there should be things that [we] are focused on, on the basic stuff from spreading. We invest a lot in that.

But I think if you look at the grand arc here, what’s really happening is individuals are getting more power and more opportunity to create the lives and the jobs that they want. And to connect with people they want. And to connect to the ideas that they want and to share the ideas that they want. And I just think that that will lead to a better world. It will be different from the world that we had before. I think it will be more diverse, I think more different ideas and models will be able to exist. And I think it inevitably means that some of the people who kind of had control over that world in the past will lose it, and I could see why those folks will lament the direction that it’s going in.

But my concern is that we’re too frequently telling the negative sides of it, from the perspective of the institutions that may be not on on the winning side of these changes. Where I think the people who are on the winning side of these changes are individuals, you know, whether that’s the people who are going to use these tools and share how to connect to the people that want to have all kinds of new experiences. Or this whole new set of people in the creator economy who are now going to be able to participate in a whole new set of jobs that didn’t exist in the past, but allow fundamentally more creativity in the world.

So, I mean I’ve learned over the last several years not to be too pollyannish about this. There are real issues that need to be dealt with. But my own sense is that the narrative is a little too biased or maybe a lot too biased towards telling the negative side of the issues rather than all the value and opportunity that is being created.

Zuckerberg is of course at least partially correct — there are lots of upsides to technology. And Facebook provides lots of value to me, and presumably to most of the 2.8 billion people who use it worldwide. I also believe he believes that he’s helping people make choices about what they want to do and how they want to do it.

The problem is that Facebook, Inc. isn’t just a tool that individuals can use. It’s a mammoth network, run largely without any oversight at all from the world’s citizens and governments. And even if you never use it, it can be enormously consequential. See, for instance, the evolution of the Stop the Steal movement from Facebook-enabled chat groups to a force behind the Capitol riot.

My hunch is that this won’t be the last time we hear Zuckerberg play up the notion that Facebook stands for individual liberty and choice. For one thing, Zuckerberg doesn’t do a lot of improv in public settings, and this isn’t the kind of messaging he just blurts out. More to the point: When you’re facing public pressure to shrink yourself, somehow, because you’re Too Big and Too Unaccountable, telling the world that you’re simply helping people make their own choices may seem like a good retort. Especially if you believe it.



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